About This Role
Managing the daily operations across various boutique accommodations within the resort is the core of this role, which calls for a hands-on leader. This position focuses on supervising reception and housekeeping teams, maintaining impeccable cleanliness, resolving guest queries, and supporting reservations with a solid understanding of the full resort offering.
Responsibilities
- Lead, schedule, and supervise a small team (4-6 staff) consisting of reception/guest services, reservations & bookings, and housekeeping to maintain consistent high standards
- Directly manage the housekeeping team, ensuring personalized, high-quality cleaning standards tailored to each property and guest stay
- Oversee reception/guest services operations, handling queries and making reservations, ensuring smooth check-ins, check-outs, and daily front desk coverage
- Assign shifts and handle staffing needs
- Master Cloudbeds PMS for multi-property reservations, inventory management, and accurate booking coordination with strong attention to detail
- Develop a workable knowledge of all resort offerings, including planned events, dining, excursions, package deals, and third-party tour partners (glacier hikes, rafting, flightseeing, etc.) to inform guests and support Sales & Marketing in upselling during reservations
- Upsell dining offerings, ensuring guests know about events, the overall resort, and the wider area, including third-party suppliers that provide excursions and experiences
- Maintain overall property appearance: regularly inspect rooms, common areas, and grounds to keep everything clean, organized, and in excellent repair, stepping in hands-on as needed
- Take ownership of ensuring the maintenance of all accommodation and lodging, working closely with the maintenance department to ensure standards are met
- Act as the primary point for resolving guest queries, complaints, and immediate issues with calm, effective problem-solving to ensure total satisfaction
- Coordinate closely with maintenance, food & beverage, and shuttle teams for seamless daily operations and guest hand-offs
- Conduct regular team check-ins, provide ongoing training/feedback, and address operational challenges proactively
- Remain fully hands-on during busy periods—assisting with cleaning oversight, front desk coverage, or guest needs
Requirements
- Excellent interpersonal, communication, and organizational skills—both verbal and written
- Ability to work unsupervised, prioritize tasks, make quick decisions, and thrive in a fast-paced, remote environment
- Willing and able to work varying shifts, weekends, splits, evenings, and holidays as needed
Benefits
- Housing and food included