About This Role
This managerial role oversees the daily operations of an exclusive boutique hotel and villa on Nusa Penida. The manager is responsible for ensuring a seamless experience for guests, managing a local team, and maintaining the property's physical integrity. The position suits a proactive and guest-centric decision-maker who thrives in a remote island environment and possesses strong operational and troubleshooting skills.
Responsibilities
- Act as the face of the property, personally welcoming guests and ensuring their stay exceeds expectations
- Organize high-quality island tours, boat transfers, and local experiences (snorkeling, Manta Ray trips, hiking, temples visits etc.)
- Resolve different issues with guests (medical emergency, complaints, specific requests etc.)
- Maintain top-tier ratings on TripAdvisor, Booking.com, and Google through meticulous attention to detail
- Monitor and manage essential island systems: water supply (desalination/trucks), electricity (generators/PLN), and high-speed internet
- Ensure the standalone villa maintains "ultra-private" standards, including dedicated pool maintenance, unique experiences, and cleanness of the property
- Coordinate the logistics of getting high-quality food, beverage, and other supplies from mainland Bali to the island
- Lead, train, and motivate a local team (Housekeeping, F&B, Security, Gardening)
- Foster a professional yet warm "island hospitality" culture that balances Balinese traditions with French art of living
- Work with the bookings systems (Cloudbeds) and website to optimize occupancy and Room Rates (ADR)
- Manage monthly budgets, payroll, and petty cash with high transparency
- Provide weekly operational and financial reports to the owners
Requirements
- Minimum 3–5 years in Boutique Hotel or Luxury Villa or any Hospitality experience management
- Fluency in English is mandatory
- Proficiency in Bahasa Indonesia is highly preferred to manage the local team and vendors
- Ability to fix a problem when the nearest hardware store is a boat ride away
- Familiarity with PMS (Property Management Systems), OTAs, and social media
Nice to have:
- Experience in remote or island locations (Bali, Gili Islands, etc.)
Benefits
- On-site accommodation TBD
- Performance-based bonuses linked to guest satisfaction and occupancy
- Opportunity to manage a property in one of the world's fastest-growing travel destinations
Important Details
About the Company
The property is a Boutique Resort called “La Colline” with 8 rooms and 1 private villa.
