About This Role
This leadership role involves overseeing the entire day-to-day operations of a hotel, ensuring smooth functioning across all departments and high guest satisfaction. The manager will be responsible for both hotel and banquet operations, making sure all services meet high standards.
Responsibilities
- Manage the overall day-to-day operations of the hotel
- Oversee Front Office, Housekeeping, Maintenance, Security, and Banquet Operations
- Ensure rooms are clean, maintained properly, and ready for guest check-in
- Monitor guest check-ins, check-outs, room availability, occupancy, and guest satisfaction
- Handle guest complaints and ensure quick and professional resolution
- Recruit, train, supervise, and manage hotel staff
- Prepare staff duty rosters and monitor attendance, discipline, and performance
- Manage and coordinate banquet bookings and events, ensuring smooth execution from setup to completion
- Coordinate with clients and event organizers regarding banquet requirements
- Monitor hotel and banquet revenue, expenses, inventory, and operational costs
- Coordinate with vendors and service providers for procurement and maintenance requirements
- Ensure proper implementation of SOPs, hygiene standards, safety procedures, and operational checklists
- Conduct regular inspections of guest rooms, banquet areas, public areas, and hotel facilities
- Coordinate with the maintenance team to ensure timely resolution of maintenance issues
- Maintain proper records and prepare daily/weekly/monthly operational reports
- Identify operational inefficiencies and implement improvements
- Ensure compliance with applicable hotel, fire safety, labour, hygiene, and statutory requirements
- Work closely with the management to achieve operational and financial objectives
- Be available to personally oversee important events, peak occupancy periods, and operational issues when required
Requirements
- 2-5 years of experience in hotel operations, preferably in a Hotel Manager, Operations Manager, or similar role
- Strong leadership and people-management skills
- Good communication and guest-handling skills
- Strong knowledge of Front Office and Housekeeping operations
- Ability to manage staff, vendors, and multiple departments effectively
- Knowledge of hotel PMS/software and basic MS Office
- Strong understanding of operational cost control and inventory management
- Should be hands-on, disciplined, responsible, and comfortable taking ownership of the property's day-to-day operations
- Willingness to work flexible hours, weekends, and during important hotel/banquet events
