About This Role
Managing two hotels, overseeing their operations, sales, and marketing programs, and driving strategic business initiatives is the core of this role. It suits a manager with a strong background in hotel administration and a proactive approach to revenue growth.
Responsibilities
- Responsible for the overall management, sales and marketing programs and strategic business initiatives of two hotels
- Establish SOPs and ensure staff compliance with SOPs on hotel operation, revenue management, sales and marketing, staff training as well as other business initiatives and commercial strategies
- Identify business trends and marketing opportunities that can improve the performance of the hotel
- Provide comprehensive hotel management training of front-line staff and early identification of repairs and maintenance issues, required refurbishment and renovation works and monitoring of day-to-day operations etc.
- Employ cost management techniques to optimize total operating expenses
- Communicate and report on forecast, financial and business performance to senior management
- Build relationships with guests and stakeholders to ensure satisfaction, continued business and loyalty
- Adhere to grooming and hygiene standards set by the hotel
- Comply with all relevant Workplace Safety and Health practices and maintain a safe workplace for all colleagues
- Ensure the hotel properties and facilities are protected and are kept in good working condition
Requirements
’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- At least 5 years of prior hotel management experience, or equivalent combination of education and experience
- Conversant with key hotel performance indicators, especially with finance, revenue and sales & marketing related metrics
- Proven track record of building strategy around analytics
- Ability to drive results and effectively manage stakeholders across various levels
- Agile and proactive in instigating revenue growth through planned initiatives
- Excellent communication skills, with the ability to tailor messages to different audiences
- Well versed in both English and Chinese
