About This Role
This Hotel Manager role is responsible for overseeing daily operations and activities at The First Cortina, ensuring the highest service standards, guest satisfaction, and operational excellence. The position supports the Managing Director in achieving financial results, managing teams and Heads of Department (HODs), and promoting and maintaining brand reputation through excellent hospitality.
Responsibilities
- Keep the operational team focused on critical operational elements to ensure guest satisfaction and achieve desired financial results
- Ensure all operational areas have an atmosphere that promotes the overall guest experience, guaranteeing service standards
- Manage profitability and departmental budgets, and review financial reports and balance sheets to assess operational performance against budget
- Ensure expense funds are used to address priorities outlined in the service strategy
- Collaborate with HODs to identify problem areas and define ways to improve departmental financial performance
- Identify and analyze operational issues and facilitate the development of solutions to prevent recurrence
- Offer support and training to the operational team for effective management of occupancy levels and rates, collaborating with HQ
- Develop an operational strategy in line with the brand's corporate strategy and guide its implementation
- Make and implement key decisions to ensure the facility's progress towards achieving objectives
- Promote the brand's vision with the team regarding service, ensuring alignment with HQ
- Ensure employees are treated fairly and impartially, highlighting any critical issues to HQ
- Ensure key elements of the service strategy are present to produce desired results
- Implement human resource management initiatives and activities
- Observe employee behaviors related to service and provide direct feedback to managers, including for their teams
- Hire operational management team members who demonstrate strong functional competence, creativity, and leadership to meet operational needs
- Stay updated on talent within the facility, potentially ensuring continuous training development
- Ensure the implementation of commercial initiatives at brand and HQ level and communicate necessary follow-up actions to the team
- Promote employee commitment to providing excellent service, participating in daily meetings, and leading the team by example for desired service behaviors and in all interactions with guests and colleagues
Requirements
- Consolidated experience in the Italian and/or international hospitality landscape
- Inspiring leadership skills and enjoyment in leading a motivated team
- Problem-solving mindset and strong commitment