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Job Title: Hotel Manager
Industry: Hospitality / Hotel Management Employment Type: Full-time Experience Level: 3–5 years
Work Location: In person
Job Description
We are seeking an experienced and results-oriented Hotel Manager to oversee the day-to-day operations of the hotel and ensure efficient service delivery across all departments.
The successful candidate will be responsible for staff supervision, guest satisfaction, operational performance, cost control, inventory management, and compliance with established hotel policies and industry standards.
Key Responsibilities
. Oversee the daily operations of the hotel and coordinate activities across departments.
.Supervise Front Office, Housekeeping, Food & Beverage, Maintenance and other operational units.
.Maintain high standards of guest service and customer satisfaction.
.Handle guest complaints and escalated service issues professionally and promptly.
Supervise, coordinate and evaluate hotel staff to ensure productivity and compliance with operational standards.
. Monitor staff attendance, punctuality, grooming, discipline and adherence to hotel policies.
. Oversee room reservations, check-ins, check-outs, occupancy and the overall guest experience.
.Monitor hotel revenue, expenses, operational costs and key performance indicators.
.Assist with operational budgeting and cost-control measures.
.Monitor hotel supplies, equipment and inventory to minimise wastage and unnecessary expenditure.
. Conduct regular inspections of guest rooms, facilities, public areas and service areas. Ensure appropriate standards of cleanliness, hygiene, safety, security and maintenance are maintained.
.Coordinate with vendors, suppliers, contractors and external service providers when required.
.Support initiatives aimed at improving occupancy, revenue generation, customer retention and overall hotel performance.
.Monitor guest feedback and implement measures to improve service delivery.
.Ensure compliance with applicable health, safety, hygiene, regulatory and hospitality requirements.
.Prepare and submit regular operational and performance reports to management. Support the recruitment, onboarding, training and development of hotel staff.
.Maintain professional relationships with guests, employees, suppliers and other stakeholders.
Requirements
. Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration or a related field.
. 3–5 years of relevant experience in hotel or hospitality operations.
.Previous supervisory or managerial experience in a hotel/hospitality environment.
. Strong knowledge of hotel operations, guest relations and hospitality standards.
. Experience coordinating multiple hotel departments is an advantage.
.Strong leadership, team-management and decision-making skills.
. Excellent communication and interpersonal skills.
.Strong problem-solving, organisational and multitasking abilities.
. Good understanding of cost control, inventory management and basic financial management.
. Proficiency in Microsoft Office. Familiarity with hotel/property management systems is an advantage.
.Ability to work under pressure and effectively manage operational challenges. High level of professionalism, integrity and customer-service orientation.
Work Location: In person
Work Location: In person