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Role & responsibilities
Key Responsibilities
Manage the overall day-to-day operations of the resort/property.
Supervise and coordinate all departments including Front Office, Housekeeping, F&B, Kitchen, Maintenance and Security.
Ensure excellent guest experience, service quality and complaint resolution.
Manage staff, duty rosters, attendance, discipline and overall team performance.
Monitor property cleanliness, maintenance, safety and overall presentation.
Handle inventory, purchasing, vendor coordination and cost control.
Monitor daily revenue, expenses, cash handling and operational budgets.
Coordinate with suppliers, contractors and service providers.
Ensure proper implementation of SOPs, hygiene and safety standards.
Manage events, functions, group bookings and special guest requirements.
Prepare daily, weekly and monthly operational reports for management.
Identify operational issues and take timely corrective actions.
Support business development, sales and revenue-generation activities.
Ensure smooth coordination between all departments for efficient property operations.
Maintain the overall standards, reputation and profitability of the resort.
Preferred candidate profile
5-10 years of experience in Hotel / Resort / Property Management.
Candidate should have experience in managing complete resort/property operations.
Strong knowledge of Hotel Operations, Front Office, Housekeeping, F&B and Maintenance coordination.
Proven ability to lead and manage a large team effectively.
Good experience in guest handling, complaint resolution and customer service.
Knowledge of inventory, purchase, vendor management and cost control.
Strong administrative, organizational and decision-making skills.
Good knowledge of MS Office and Excel.
Excellent communication and interpersonal skills.
Candidates from resorts, luxury hotels, boutique hotels or large hospitality properties will be preferred.
Should be willing to take complete ownership of property operations and work closely with management.
Candidates with strong leadership, problem-solving and revenue-management skills will be highly preferred.
Perks and benefits
Food allowance, Free meal, Free Accommodation
