Hotel Manager

Accommodations & Guest Services Manager
This Managerial position calls for a hands-on leader, responsible for overseeing daily operations across the various boutique accommodations within our resort.
This role focuses on supervising reception and housekeeping teams, maintaining impeccable cleanliness and order, resolving guest queries and issues, and supporting reservations with a solid understanding of our full resort offering—including excursions and packages, dining and events—to facilitate upselling and seamless coordination across departments and with third-party vendors.
Attention to detail and a proactive approach are essential in our remote wilderness setting.

What will the role entail?

• Lead, schedule, and supervise a small team consisting of reception/guest services, reservations & bookings and housekeeping (4-6 staff) to maintain consistent high standards
• Directly manage the housekeeping team, ensuring personalized, high-quality cleaning standards tailored to each property and guest stay
• Oversee reception/guest services operations, handling queries and making reservations, ensuring smooth check-ins, check-outs, and daily front desk coverage

Assign shifts and handle staffing needs

Master Cloudbeds PMS for multi-property reservations, inventory management, and accurate booking coordination with strong attention to detail

• Develop a workable knowledge of all resort offerings; including planned events, dining, excursions, package deals, and third-party tour partners (glacier hikes, rafting, flightseeing, etc.) so that you are ready and able to inform guests and support Sales & Marketing in upselling during reservations
• Sales/ upselling- dining offerings, ensuring guests know about events, the overall resort and the wider area; including third party suppliers that provide excursions and experiences.
• Maintain overall property appearance: regularly inspect rooms, common areas, and grounds to keep everything clean, organized, and in excellent repair, stepping in hands-on as needed
• Take ownership of ensuring the maintenance of all accommodation and lodging, working closely with the maintenance department to ensure standards are met
• Act as the primary point for resolving guest queries, complaints, and immediate issues with calm, effective problem-solving to ensure total satisfaction
• Coordinate closely with maintenance, food & beverage, and shuttle teams for seamless daily operations and guest hand-offs
• Conduct regular team check-ins, provide ongoing training/feedback, and address operational challenges proactively
• Remain fully hands-on during busy periods—assisting with cleaning oversight, front desk coverage, or guest needs (everybody works!)
• Demonstrate excellent interpersonal, communication, and organizational skills—both verbal and written