About This Role
This role is for an experienced hotel operator who will lead the opening of new hotels, ensuring they are ready to deliver excellent guest experiences and strong commercial performance from day one. The position involves working on acquisitions, conversions, remodels, and brand-new openings, collaborating with operational leaders and support teams to bring projects to fruition.
Responsibilities
- Lead hotel openings from concept to launch
- Take ownership of the operational mobilisation and opening journey for allocated hotels
- Manage the operational opening plan and critical path from mobilisation through to stabilisation
- Work closely with Property, Brand, Operations, Openings and central support teams to ensure key milestones are achieved
- Identify and manage risks that could impact opening dates, guest experience, people readiness or commercial performance
- Provide clear updates and recommendations to stakeholders throughout each project
- Support acquisitions, conversions, refurbishments and investment projects through to opening
- Partner with Regional Business Managers, General Managers and Recruitment teams to deliver effective hiring plans
- Ensure leadership teams are in place and set up for success
- Coordinate training programmes and support operational readiness
- Help General Managers prepare their teams, systems and processes ahead of launch
- Make sure hotels have the right equipment, stock and operational foundations in place before opening
- Conduct operational readiness reviews and opening assessments
- Ensure hotels are ready for team training and guest opening
- Work with project teams to resolve critical defects and snagging issues
- Support teams during mobilisation and opening periods
- Monitor early guest feedback and operational performance
- Deliver coaching, training and interventions where required
- Lead the handover into business-as-usual operations once success criteria have been achieved
- Work alongside the Brand Standards team to help maintain and improve standards across the Innkeeper's Collection estate when not actively supporting a hotel opening
- Conduct operational and brand standards audits
- Coach General Managers and hotel teams to improve performance
- Support action plans and performance interventions
- Identify opportunities to enhance guest experience and operational effectiveness
- Help implement new standards, initiatives and best practices across the business
Requirements
- Experienced hotel operator
Benefits
