Hotel Manager

About This Role

This role is responsible for overseeing hotel occupancy and promoting the efficient operation of the front desk, bell desk, housekeeping, and call center, ensuring appropriate service to hotel guests. It involves managing hotel operations to maximize occupancy, efficiency, and revenue, as well as supervising and training team members.

Responsibilities

• Manage hotel and related departments to ensure maximum occupancy, efficiency, and revenue
• Hire, supervise, train, evaluate work performance, and administer discipline for team members
• Maintain knowledge of industry practices, hotel markets, and statistical data
• Possess knowledge of room rates, types, and availability
• Maintain and ensure proper par levels of supplies and equipment
• Coordinate special events and promotions with other departments
• Resolve customer complaints or disputes
• Ensure compliance with established company policies and procedures and regulatory controls and the Pennsylvania Gaming Control Board
• Responsible for property public area cleanliness and sanitation
• Authorized to extend complimentary services in accordance with the approved comp matrix
• Develop operating budgets and meet established goals
• Review and approve all OTA invoices
• Assist in assigning and inspecting cleanliness on the casino floor

Requirements

• Thorough understanding of hotel computer system
• Minimum 3 years supervisory experience
• 5 years hotel experience
• Ability to operate LMS, ATI, Rainmaker, and Microsoft Office applications
• Knowledge of hotel key system
• Must be able to work in smoke-filled environments
• Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board
• Must have thorough knowledge of approved Responsible Gaming Program

About the Company

Boyd Gaming Corporation has been successful in gaming jurisdictions across the United States and is one of the premier casino entertainment companies in the country. The company aims to continue to evolve and retain a position of leadership in the industry, maximizing value for its shareholders, team members, and communities.