An opportunity has arisen for Hotel Manager Executive Office to join Jumeirah Jabal Omar.
Main Duties and Responsibilities
- Assist the General Manager in implementing the property's commercial and revenue management strategy, in line with the Group Operations strategic objectives, by evaluating changes in guest needs, the guest mix and competitive set, recommending appropriate products/services and operational changes as necessary to ensure high levels of occupancy and profitability.
- Lead core operational activities, such as room management, food and beverage operations, housekeeping, engineering, front office, etc., by conducting frequent and thorough inspections of the different hotel operations, facilitating team meetings, managing guests' requests and feedback, monitoring services, etc. while focusing on operational excellence, maximizing profitability and compliance with policies.
- Lead Hotel in absence of General Manager and ensure seamless and smooth functioning of Hotel Operations.
- Drive and implement audit and compliance strategies with all SBU-specific standard operating procedures, practices and policies thus enabling exceptional guest experiences in line with Jumeirah standard.
- Monitor and emphasize the guest services standards, oversee guest service feedback channels as well as regularly verify individual guests' satisfaction levels, in order to reinforce guest centricity and foster the continuous improvement of guest services options and delivery, thus ensuring the provision of a world-class guest experience.
- Manage performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers.
- Direct the preparation and consolidation of the operations budget and monitor financial performance versus the budget so that the Group is aware of anticipated costs and areas of unsatisfactory performance and that potential performance improvement opportunities are capitalized upon.
Desired Candidate Profile
The ideal candidate for this position will have the following experience and qualifications:
- Minimum 8-10 years of experience in luxury hotel operations, including at least 3-5 years in a Hotel Manager or senior operational leadership role within a luxury 5-star hotel.
- Bachelor's degree in hospitality management, Business Administration, or a related field from an accredited university.
- Strong leadership, operational, and financial management skills with a proven track record of driving guest satisfaction and business performance.
- Excellent knowledge of hotel operations, quality standards, and luxury hospitality service.
- Fluent in English; Arabic is an advantage.
- Excellent communication, leadership, and decision-making skills, with the ability to lead cross-functional teams in a fast-paced luxury environment.
