Hotel Manager

About This Role

This management position oversees the daily operations of a hotel, ensuring all departments run smoothly and profitably. The role involves managing staff, maintaining hotel standards, and ensuring excellent customer service, and suits a responsible, hardworking, and experienced individual with strong leadership and problem-solving skills.

Responsibilities

• Oversee the daily operations of the hotel and ensure that all departments run smoothly
• Supervise and coordinate hotel staff, including receptionists, housekeeping staff, kitchen staff, bar staff, and security personnel
• Ensure staff report to work on time, perform their duties properly, and follow hotel rules and regulations
• Monitor daily sales, income, expenses, cash payments, transfers, and other financial records
• Ensure that all revenue collected is properly recorded and accounted for
• Develop strategies to attract new customers, increase bookings, and improve hotel revenue
• Ensure excellent customer service and handle guest complaints professionally
• Maintain high standards of cleanliness, hygiene, food quality, and room presentation
• Monitor hotel supplies, food items, drinks, and other stock to prevent waste, theft, and shortages
• Ensure proper maintenance of hotel rooms, equipment, furniture, and facilities
• Prepare regular reports on hotel performance, sales, expenses, staff activities, and customer feedback
• Ensure staff follow hotel policies, work schedules, and safety procedures
• Monitor staff performance and address poor performance or misconduct when necessary
• Control operating costs and recommend ways to improve profitability
• Ensure that the hotel complies with relevant health, safety, and hospitality regulations
• Report major issues, financial concerns, and operational challenges to management
• Carry out other duties related to the smooth running of the hotel

Requirements

• Minimum of an OND or HND in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred
• At least 2–3 years of experience in hotel management or a supervisory role in the hospitality industry
• Relevant professional qualifications or practical experience may also be considered
• Proven ability to manage staff and oversee daily hotel operations
• Good understanding of hotel sales, expenses, stock control, and basic financial reporting
• Strong customer service and problem-solving skills
• Ability to attract customers and improve hotel revenue
• Good communication, leadership, and organisational skills
• Ability to work under pressure, take initiative, and make sound decisions