About This Role
Leading the day-to-day operations of a property's lodgings, staff, and guest experience is the core of this role. The Hotel Manager acts as the on-site operational leader for the Main Lodge, cabins, cottages, and riverfront wagons, ensuring every guest enjoys the exceptional, rustic-luxury experience the property is known for.
Responsibilities
- Serve as the on-site operational leader for lodging, overseeing the daily rhythm of guest arrivals, departures, and stays across the Main Lodge, cabins, cottages, and riverfront wagons
- Conduct daily walkthroughs of guest rooms, common areas, and grounds to confirm everything is clean, well-maintained, and guest-ready ahead of arrivals and events
- Directly supervise and schedule front-of-house, housekeeping, and guest services staff day to day, stepping in hands-on wherever needed to keep operations running smoothly
- Respond to and resolve guest concerns and service issues in real time, ensuring a consistently exceptional guest experience across every stay
- Recruit, hire, and train lodging and guest services staff, and run daily briefings to keep the team aligned on arrivals, departures, and events
- Oversee daily front desk and reservations operations, including check-in/check-out procedures, and coordinate day to day with the restaurant and general store
- Coordinate day-to-day logistics with the events team so guest rooms and shared spaces are properly prepared and turned over around weddings, retreats, and group events
- Manage day-to-day vendor and contractor visits supporting housekeeping, maintenance, and guest amenities, and safeguard the property’s buildings and equipment
- Support safe guest participation in on-site activities day to day — including safari tours, ATV and bike trails, horseback riding, skeet shooting, archery, and water areas — coordinating with activity staff as needed
- Monitor daily occupancy and service standards, and keep the Managing Partner informed on staffing, budget, and property needs
- Ensure compliance with applicable health, safety, and hospitality licensing requirements across day-to-day lodging and dining operations
Requirements
- 5+ years of property management experience in a hotel, resort, retreat, or lodging setting required
- Strong operational leadership skills with a thorough understanding of hotel/lodge management, including staffing, budgeting, and guest services
- At least one year of dedicated customer service experience, with a demonstrated commitment to exceptional guest service
- Proficient in Microsoft Office and standard web-based hospitality and reservations applications
- Strong written and verbal communication skills, with the ability to lead staff and represent the property to guests, vendors, and partners
