About This Role
This night-shift post on the cardiac ward pairs patient care with mentoring new nurses. This is a practical management position in a small hotel environment. The successful candidate will work closely with the front office and housekeeping teams, monitor daily operations, assist guests, manage hotel supplies, and ensure that the property is maintained to a good standard. The ideal candidate should be comfortable taking responsibility for daily operations, solving problems, and following up personally to make sure tasks are completed properly.
Responsibilities
- Oversee the daily operation of the 17-room hotel
- Ensure that front office, housekeeping, and other daily operations run smoothly
- Monitor room availability, reservations, occupancy, and room readiness
- Ensure rooms are properly prepared before guest arrival
- Follow up on maintenance and operational issues
- Identify operational problems and take timely action to resolve them
- Regularly inspect the property and follow up on areas requiring attention
- Handle guest requests, questions, and complaints professionally
- Assist with check-in and check-out when required
- Maintain good communication with guests and help ensure a positive guest experience
- Deal calmly and professionally with unexpected situations
- Follow up on guest feedback and operational issues affecting guest satisfaction
- Supervise and coordinate front office and housekeeping staff
- Monitor staff attendance, punctuality, and daily responsibilities
- Coordinate staff duties and schedules as required
- Guide and train staff where necessary
- Ensure staff follow hotel procedures and service standards
- Maintain clear communication between front office, housekeeping, and management
- Address day-to-day staff and operational issues promptly
- Maintain and monitor hotel inventory
- Keep accurate records of housekeeping supplies, linen, towels, toiletries, guest amenities, cleaning materials, and other operational items
- Conduct regular stock checks
- Monitor stock levels and identify items that need to be replenished
- Check deliveries and verify quantities received
- Help control wastage, shortages, and unnecessary consumption
- Coordinate with management regarding purchasing and replenishment requirements
- Ensure adequate supplies are available for daily hotel operations
- Monitor hotel reservations, room availability, and occupancy
- Coordinate with online travel agencies and hotel booking platforms
- Ensure reservation information is properly updated