Hotel Manager

• Supervise and manage the daily operations of the front office department.
• Ensure efficient check-in and check-out procedures.
• Welcome guests and provide outstanding customer service.
• Handle guest complaints, requests, and special requirements professionally.
• Manage room reservations, room allocation, and occupancy.
• Train, mentor, and evaluate front office staff.
• Prepare staff schedules and manage attendance.
• Monitor front office budgets, cash handling, and billing accuracy.
• Coordinate with housekeeping, maintenance, sales, and food & beverage departments.
• Maintain high standards of cleanliness, presentation, and hospitality.
• Ensure compliance with hotel policies, safety regulations, and quality standards.
• Monitor guest satisfaction and implement service improvement initiatives.
• Prepare daily, weekly, and monthly operational reports.
• Assist in revenue management by maximising room sales and occupancy.

Benefits:

• Flexible schedule
• Food provided