Leading the next chapter at the iconic Fairmont Hotel Vancouver, this role partners with the General Manager to oversee hotel operations, develop leaders, and deliver memorable guest experiences. The Hotel Manager will use their visible leadership, operational expertise, and business judgment to achieve strong results while preserving the hotel's unique character.
Responsibilities
Partner with the General Manager in the overall management and strategic direction of the hotel, assuming their responsibilities when designated
Lead operational departments, including Rooms Division, Food & Beverage, and Security, through their respective leaders
Establish clear priorities and hold department heads accountable for service quality, financial performance, and colleague engagement
Maintain a visible presence throughout the hotel, engaging with guests and colleagues and identifying opportunities to improve operations
Lead operational briefings and meetings, ensuring coordinated decisions, effective communication, and timely follow-through
Conduct regular front-of-house and back-of-house inspections to assess cleanliness, maintenance, service delivery, and operational readiness
Anticipate business demands and align resources to support occupancy, group business, banquets, special events, and seasonal priorities
Champion warm, professional, and engaging service that reflects Fairmont standards and the distinctive character of Hotel Vancouver
Lead consistent guest experiences across accommodation, dining, Afternoon Tea, banquets, and other hotel services
Translate guest feedback, reputation-management results, and quality assessments into measurable service improvements
Ensure departmental readiness for brand audits and applicable luxury service evaluations, including LQA assessments
Oversee significant guest concerns, ensuring effective service recovery and actions to prevent recurrence
Strengthen collaboration between departments to deliver seamless experiences for individual travelers, groups, event clients, and VIP guests
Partner with the General Manager in developing and delivering the annual operating budget, business plan, and capital plan
Ensure accurate departmental forecasts and hold operational leaders accountable for budgets, productivity, and financial targets
Review operating statements with Finance and department heads, identifying trends and implementing corrective action
Balance labor deployment, purchasing, and operating costs with guest expectations and business demand
Collaborate with Sales & Marketing and Revenue Management to align operational delivery with commercial opportunities
Drive operational initiatives that support revenue growth, profitability, and an enhanced guest offering
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Ensure purchasing, contracts, and capital expenditure requests comply with financial controls and delegated approval limits
Foster a respectful, inclusive culture that encourages accountability, collaboration, and service excellence
Coach and develop department heads, strengthening leadership capability and succession planning
Play an active role in recruiting, onboarding, and developing operational leaders
Partner with People & Culture on workforce planning, colleague engagement, performance management, and talent development
Ensure operational decisions reflect applicable Collective Agreement requirements, working closely with People & Culture and department leaders
Build constructive relationships with union representatives and support the timely resolution of workplace concerns
Lead operational change with clear communication and consideration for colleague impact and applicable consultation requirements
Partner with Engineering and operational leaders to maintain hotel facilities, equipment, and guest-facing spaces
Ensure preventive maintenance and operational deficiencies receive appropriate attention and timely follow-through
Coordinate operational planning for renovations, capital projects, and facility improvements, minimizing disruption to guests and colleagues
Support improvements that respect the hotel’s heritage character while enhancing functionality and guest experience
Champion responsible resource use and the hotel’s sustainability initiatives
Lead operational emergency preparedness, workplace safety, security, and business continuity in partnership with departmental leaders
Ensure hazards and deficiencies are addressed and corrective actions are completed
Oversee operational readiness through emergency planning, training, and exercises
Lead operational responses to significant incidents within delegated authority, ensuring timely reporting and escalation
Coordinate recovery measures to restore service and maintain business continuity following disruptions
Requirements
Progressive senior leadership experience in a full-service luxury hotel, ideally as a Hotel Manager, Director of Operations, or equivalent
Demonstrated experience leading multiple operating departments in a complex hotel environment
Strong knowledge of Rooms, Food & Beverage, Banquets, and Security operations
A proven record of improving guest satisfaction, colleague engagement, and financial results
Strong financial and commercial acumen, including budgeting, forecasting, labor productivity, and cost management
Experience working in a unionized environment and applying collective agreement requirements
An approachable leadership style with the ability to coach, inspire, and hold teams accountable
Excellent communication, relationship-building, and conflict-resolution skills
Sound judgment and the ability to make effective decisions under pressure
Experience leading operational change, renovations, or capital projects
Proficiency in hotel management systems, financial reporting tools, and Microsoft Office applications
Nice to have:
A post-secondary qualification in hospitality, business, or a related discipline is preferred, or an equivalent combination of education and experience
Benefits
An inclusive, empowering, and positive workplace
Comprehensive benefits including health, dental, vision, life, disability, and paramedical coverage (subject to eligibility)
Company-matched pension plan, with access to our Group Registered Retirement Savings Plan
Paid time off including vacation, statutory holidays, and paid birthday leave
Complimentary duty meals and dry cleaning of business attire
Monthly TransLink reimbursement or complimentary parking
Complimentary hotel stay with breakfast for two through our Be Our Guest program
Colleague rates at Accor hotels worldwide for you and your family
Exclusive Pacific Northwest Food & Beverage Discount Program
Learning and development opportunities through Accor Academies
Opportunities to make a meaningful impact through our sustainability and community initiatives
Important Details
Schedule: Scheduling flexibility, including evenings, weekends, and statutory holidays, may be required to support hotel operations, significant events, and operational emergencies
Visa Requirements
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
About the Company
Accor is a worldwide leader in hospitality. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
