About This Role
Leading the day-to-day operation of a four-star hotel, this role ensures exceptional guest experiences, strong commercial performance, and a positive team culture. The Hotel Manager drives operational excellence, develops high-performing teams, and supports the overall success of the business, reporting directly to the General Manager.
Responsibilities
- Lead the day-to-day operation of the hotel, ensuring exceptional service and operational standards
- Drive guest satisfaction and create memorable experiences throughout the guest journey
- Lead, coach and support department leaders and their teams
- Monitor and improve operational performance across all areas of the hotel
- Support the delivery of revenue, profitability and budget objectives
- Ensure compliance with all legal, health and safety, brand and company requirements
- Analyse business performance and implement improvements where required
- Foster a positive, inclusive and high-performing culture
- Manage resources effectively to support operational and commercial success
- Build strong relationships with guests, team members and key stakeholders
Requirements
- Proven leadership experience within a hotel management role
- Strong operational knowledge across multiple hotel departments
- Passion for delivering exceptional guest experiences
- Excellent leadership, communication and people management skills
- Strong commercial awareness and business acumen
- Ability to analyse performance and identify opportunities for improvement
- A proactive, hands-on and solutions-focused approach
- Ability to lead confidently in a fast-paced environment
Benefits
- Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
- Team Member rates and F&B discount across the global Hilton portfolio
- 50% food and beverage discount
- Employee Assistance Programme and wellbeing support
- Hapi discounts platform
- Long Service Recognition Awards
- Recognition and reward programmes
- Five additional days annual leave from day one
- Enhanced employer pension contribution
- Enhanced family-friendly benefits
- Learning and development opportunities
About the Company
leaf HOSPITALITY is a hotel management company that operates branded and independent hotels across the UK, combining commercial expertise with a people-first approach. Founded in 2007, the company builds strong teams, creates memorable guest experiences, and delivers long-term success for its hotels, owners, and communities.