About This Role
This hotel manager directs and coordinates activities for all departments, including engineering, operations, housekeeping, and front desk. The role suits a professional with hospitality management experience who can ensure efficient and effective operations while maintaining high service levels.
Responsibilities
- Ensure the Rooms Division operation runs efficiently and effectively in compliance with the hotel's operation standards
- Ensure external contract companies providing valet, transportation, and operations run efficiently and effectively in compliance with the hotel's operating standards
- Set measurable departmental objectives
- Establish and maintain departmental policies and procedures
- Establish and strengthen teamwork within and between departments
- Measure performance of department managers through the timely completion of performance reviews
- Ensure departmental training is carried out according to hotel requirements and off-the-job training is supported
- Ensure communication between departments is effective
- Ensure all standards are achieved to provide the expected level of service to guests
- Assist in the process of continuously improving service levels within all operating departments
- Work with the Division Heads in conjunction with Human Resources to identify service breakdowns and offer solutions to reduce and eliminate deficiencies as they relate to the overall hotel experience
- Perform any other duties assigned by their manager
- Manage and direct staff members in engineering, quality, housekeeping, and front office
- Be responsible for the overall direction, coordination, and evaluation of direct reports and for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws
Requirements
- A minimum of 3 years of management experience in Hospitality
- Bachelor's degree in hospitality management preferred or equivalent relevant management experience
- Able to work independently and exercise good judgment to resolve issues
- Flexible schedule, able to work weekends and holidays
- Excellent communication skills, both written and oral
- Communication Proficiency
- Problem Solving/Analysis
- Project Management
- Strategic Thinking
- Able to lift at least 25 pounds infrequently
Important Details
- Schedule: hours and days vary based on business needs, including weekends, holidays, evenings, and/or overnight shifts
About the Company
The company operates a hotel in Hollywood.
