Leading the day-to-day operations of a hotel is the core of this role, ensuring smooth, efficient, and profitable functioning across all departments. This position suits a professional with strong operational and leadership skills who can maintain high service standards, guest satisfaction, and employee performance.
Responsibilities
Oversee the daily operations of the hotel and ensure smooth functioning of all departments
Ensure all departments operate in accordance with company policies, SOPs, and service standards
Coordinate with department heads for effective operational planning and execution
Monitor operational performance and address issues promptly
Ensure proper coordination between Front Office, Housekeeping, F&B, Engineering, Security, and other departments
Maintain high standards of cleanliness, service, and overall hotel presentation
Ensure a high level of guest satisfaction throughout the guest journey
Monitor guest feedback, online reviews, and complaints
Personally attend to VIP guests and escalated guest concerns when required
Ensure guest complaints are resolved promptly and professionally
Develop initiatives to improve guest experience and service quality
Monitor hotel reputation and take corrective action based on guest feedback
Support the General Manager in achieving the hotel's financial targets
Monitor departmental revenues, expenses, and operational costs
Ensure effective cost control without compromising guest experience or service standards
Monitor occupancy, ADR, RevPAR, and other key hotel performance indicators
Review departmental budgets and identify areas for operational efficiency
Work closely with Finance to monitor revenue, expenses, outstanding payments, and financial controls
Oversee the operational performance of restaurants, banquets, and other F&B outlets
Ensure food quality, service standards, hygiene, and guest satisfaction
Monitor F&B revenue, cost controls, and outlet performance
Ensure compliance with food safety and statutory requirements
Coordinate with the F&B team on promotions, events, and business opportunities
Lead, guide, and motivate department heads and operational teams
Monitor employee performance, discipline, grooming, and attendance
Identify training and development requirements
Ensure adequate manpower deployment based on business requirements
Support recruitment, onboarding, and retention of employees
Conduct regular meetings with department heads and review departmental performance
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Build a positive and service-oriented workplace culture
Ensure implementation of company SOPs and operational standards
Conduct regular inspections of guest rooms, public areas, restaurants, back-of-house areas, and other hotel facilities
Monitor hygiene, cleanliness, grooming, and service standards
Ensure corrective actions are implemented within defined timelines
Coordinate internal audits and quality inspections
Support the Sales team in generating business and achieving revenue targets
Maintain relationships with key corporate clients, travel partners, and local business accounts
Participate in client meetings, property visits, and business development activities when required
Identify opportunities for increasing room, F&B, banquet, and ancillary revenue
Support the implementation of revenue and promotional strategies
Ensure compliance with all applicable statutory, legal, safety, and regulatory requirements
Ensure hotel licences, permits, and statutory documentation are maintained
Ensure compliance with fire safety, food safety, labour, and health & safety requirements
Coordinate with relevant departments for audits and inspections
Ensure all operational records and documentation are maintained properly
Ensure effective implementation of hotel safety and security procedures
Conduct regular checks of fire safety, emergency procedures, and security systems
Ensure employees are trained on emergency and evacuation procedures
Coordinate with Security and Engineering teams regarding safety-related matters
Ensure incidents are reported and addressed appropriately
Coordinate with Engineering to ensure preventive and corrective maintenance
Ensure guest rooms, public areas, equipment, and facilities are maintained properly
Monitor preventive maintenance schedules
Ensure proper utilisation and protection of hotel assets
Report major maintenance and capital expenditure requirements to management
Review daily operational reports and hotel performance
Monitor occupancy, ADR, RevPAR, revenue, and departmental performance
Submit required operational reports and updates to management
Analyse operational challenges and recommend corrective actions
Conduct regular departmental performance reviews
Requirements
Bachelor's degree/Diploma in Hotel Management or Hospitality Management
8–12 years of experience in the hotel industry
Minimum 3–5 years in a supervisory/management role
Strong hotel operations and leadership skills
Excellent communication and interpersonal skills
Strong guest handling and problem-solving abilities
Financial and commercial understanding
Good knowledge of hotel SOPs and operational controls
Strong team management and decision-making skills
Ability to manage multiple departments and priorities
Good knowledge of MS Office and hotel operating systems
Strong understanding of hospitality service standards
Guest-focused and service-oriented
Professional and well-groomed
Proactive and solution-oriented
Calm and effective under pressure
Strong sense of ownership and accountability
High level of integrity and professionalism
Ability to work flexible hours, including weekends and holidays
Nice to have:
MBA or relevant management qualification
Experience in handling hotel operations across multiple departments
Experience in full-service hotels, business hotels, or hotel chains
Benefits
Food provided
Health insurance
Provident Fund
About the Company
Ramee Guestline is in the hospitality industry, operating hotels and providing guest services.
