About This Role
Leading the coordination of all operational outlets at the Kempinski Hotel Gold Coast City Accra, the Hotel Manager ensures the smooth running of daily business, focusing on profitability, quality assurance, quality improvement, communication, and staff leadership. This role involves substituting for the General Manager in their absence and taking responsibility for the development and realization of team projects and concepts.
Responsibilities
- Optimize sales
- Substitute the General Manager in their absence and acquire representative tasks
- Coordinate, initiate, and control all operational processes, as well as appropriately delegate and control individual tasks
- Act as a link between the General Manager and Department Heads and Team Leaders
- Ensure optimal communication between the General Manager and departments/department heads through meetings, etc.
- Implement annual reviews for subordinate departments and heads of department, as well as promotion, development, and career planning; initiate corrective/disciplinary action in collaboration with the General Manager
- Implement and adopt projects in collaboration with the General Manager
- Lead in all matters related to safety and protection in the hotel
- Coordinate, create, and control budget operations
- Control costs and optimize sales through promotional activities
- Develop and constantly monitor all security-relevant measures and facilities, especially fire protection and rules of conduct in emergency situations, taking into account current requirements by authorities and legislation
- Achieve or exceed budget, ensuring permanent improvement of quality standards and optimization of work processes in the operational area
- Monitor and control sales of the room rate in terms of Logis
- Monitor the quality of all public and non-public spaces
- Monitor the technical condition of the departments
- Handle the daily monitoring of all departments
- Initiate cross-cutting projects
- Ensure own personal and professional training
- Acquire Manager on Duty services during the week and on weekends
- Develop and assure standards in the areas of Logis and Food & Beverage
- Handle forecast and yield management for the Logis area in collaboration with the General Manager and Front Office Manager
- Secure the realization of quantitatively as qualitatively optimal utilization of the Logis range
Requirements
- Master's, Bachelor's, or similar degree from an accredited college or university with major work in Tourism/Hotel Management, as well as sound training and education in international luxury hotel business management
