- Manage the overall day-to-day operations of the hotel.
- Oversee Front Office, Housekeeping, Maintenance, Security, and Banquet Operations.
- Ensure rooms are clean, maintained properly, and ready for guest check-in.
- Monitor guest check-ins, check-outs, room availability, occupancy, and guest satisfaction.
- Handle guest complaints and ensure quick and professional resolution.
- Recruit, train, supervise, and manage hotel staff.
- Prepare staff duty rosters and monitor attendance, discipline, and performance.
- Manage and coordinate banquet bookings and events, ensuring smooth execution from setup to completion.
- Coordinate with clients and event organizers regarding banquet requirements.
- Monitor hotel and banquet revenue, expenses, inventory, and operational costs.
- Coordinate with vendors and service providers for procurement and maintenance requirements.
- Ensure proper implementation of SOPs, hygiene standards, safety procedures, and operational checklists.
- Conduct regular inspections of guest rooms, banquet areas, public areas, and hotel facilities.
- Coordinate with the maintenance team to ensure timely resolution of maintenance issues.
- Maintain proper records and prepare daily/weekly/monthly operational reports.
- Identify operational inefficiencies and implement improvements.
- Ensure compliance with applicable hotel, fire safety, labour, hygiene, and statutory requirements.
- Work closely with the management to achieve operational and financial objectives.
- Be available to personally oversee important events, peak occupancy periods, and operational issues when required.
Preferred candidate profile
- 2-5 years of experience in hotel operations, preferably in a Hotel Manager, Operations Manager, or similar role.
- Experience managing a 30+ room hotel will be preferred.
- Experience in banquet/event operations is an advantage.
- Diploma/Degree in Hotel Management or Hospitality Management preferred.
- Strong leadership and people-management skills.
- Good communication and guest-handling skills.
- Strong knowledge of Front Office and Housekeeping operations.
- Ability to manage staff, vendors, and multiple departments effectively.
- Knowledge of hotel PMS/software and basic MS Office.
- Strong understanding of operational cost control and inventory management.
- Should be .
