About the role
A 5-star luxury hotel in Kuwait is seeking a Guest Service Officer to manage the hotel's telecommunications and guest call center, ensuring prompt and professional handling of all guest calls and requests.
Key Responsibilities
- Answer and route incoming calls promptly and professionally
- Handle guest requests, wake-up calls, and inquiries via phone
- Coordinate with relevant departments to fulfill guest requests
- Maintain accurate logs of calls and guest requests
- Ensure a high standard of phone etiquette at all times
Requirements
- Arabic and English languages
- Clear communication skills and professional phone manner
- Previous experience in a similar role preferred
Sourcing Recommendation
Arabic-speaking countries: Jordan, Palestine, Algeria, Tunisia, Mauritania — plus GCC nationals already based in-country (Saudi Arabia, Oman, Qatar, Bahrain, UAE). Morocco can be considered only for female candidates aged 40+.
Benefits
- Furnished shared accommodation (rent and limited utilities included)
- Airline ticket allowance every 24 months of service
- 30 days' annual vacation as per Kuwait Labour Law
- Arabic language allowance for eligible work days
- Local government medical insurance and workmen's compensation
- Duty meals provided
- Complimentary nights at partner hotels within the group after 90 days of service
- Fitness centre and sports facilities available at staff accommodation
- End-of-service gratuity as per Kuwait Labour Law
- Uniform laundry and dry cleaning provided
- Overtime compensated in hours
- 50% discount on F&B at select outlets (with prior booking)
- No probation period for internal transfers within the hotel group; 3 months for external hires
- 15 public holidays per year
- Monthly service charge distribution based on days worked
- Sick leave after 90 days of employment (tiered pay schedule)
- 3 months' termination notice (or pay in lieu)
- 48-hour work week with 2 days off per week
- Annual salary review in line with hotel policy
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