About the role
Company Overview
Holiday Inn is a renowned American hotel brand owned by IHG, catering primarily to business travelers and families alike. Our hotels feature comfortable rooms with work desks, cozy couches, and complimentary Internet access, providing a welcoming environment for all guests.
Job Summary
We are seeking energetic and detail-oriented Hotel Front Desk Guest Services professionals to create memorable experiences for our guests. In this role, you will be the first point of contact, delivering exceptional customer service while managing reservations, guest inquiries, and check-in/check-out processes. Your enthusiasm and hospitality expertise will ensure our guests feel valued and well cared for throughout their stay.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures using property management systems such as OPERA or similar platforms
- Handle guest requests efficiently, providing information about hotel amenities, local attractions, and services
- Manage reservations accurately through hospitality reservation systems and respond to booking inquiries promptly
- Maintain clear communication via phone and in-person, demonstrating excellent phone etiquette and customer service problem-solving skills
- Assist with guest relations by addressing concerns professionally, escalating issues when necessary, and ensuring guest satisfaction
- Support night audit procedures as needed, balancing accounts and preparing reports for management
- Follow hotel emergency procedures to ensure safety and security of all guests and staff
Requirements
- Proven experience in hospitality management or front desk operations within a hotel environment
- Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively
- Familiarity with property management systems (PMS) such as OPERA or equivalent software
- Strong customer service skills with a friendly demeanor and excellent communication abilities
- Knowledge of hotel emergency procedures, guest services, and resort experience is preferred
- Ability to handle multiple tasks efficiently in a fast-paced setting while maintaining professionalism
- Previous experience in night audit or guest relations roles is advantageous
Join us to be part of a vibrant team dedicated to delivering outstanding hospitality experiences! Your enthusiasm for customer service combined with your hotel management skills will make a lasting impact on our guests’ stays.
Pay: $13.00 - $13.25 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Work Location: In person
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