About This Role
Working as a front desk and reservation staff member at Itoen Hotel Oze Oigami Sanraku-so involves handling guest check-ins and check-outs, as well as managing accommodation bookings primarily through phone and internet. This role is suitable for individuals new to the hotel industry, as experienced colleagues provide thorough training from scratch. People across a wide age range, from their teens to their sixties, are active in this position, contributing to excellent customer service.
Responsibilities
- Handle check-in and check-out procedures, and payment processing
- Respond to accommodation reservations primarily via phone and internet
Requirements
- No experience required
- No educational background required
- No qualifications required
- Basic PC input skills (simple data entry into fixed forms)
Nice to have:
- Comprehensive or domestic travel business handling manager qualification
Benefits
- Commuting allowance (up to 50,000 yen per month)
- Various social insurance schemes
- Annual salary increase
- Incentive bonus
- Overtime allowance
- Condolence money
- Awards system
- Car commuting allowed
- Fully equipped dormitory (dormitory fee from 5,000 yen per month)
- Discount on Itoen Group hotels
- Long service award (10, 20 years)
- Meal system available (depending on location and section)
- Single-person dormitory available (dormitory fee from 6,500 yen)
Important Details
- Schedule: Shift system, or 4 hours or more between 8:00 and 20:00
- Contract: Fixed-term (4 months or more), until March 31, 2027; contract renewal possible (principally renewed annually after the first contract which runs from the joining date to March 31 of the following year)
- Probation period: 3 months, with same labor conditions
- Overtime: Special clause for 36 agreements applies for busy periods, up to 99.5 hours per month, 6 times a year, with a maximum of 719.5 hours per year
- Weekly working days: 1 to 5 days per week
- Holidays: Determined by shift; two days off per week
- Team: 32 employees at the work location (10 female, 28 part-time)
Application Process
- Apply via Hello Work with a referral letter and resume with photo
- Interview (scheduled once)
- Interview results will be notified by phone within 5 days after the interview
- Interviews are generally held at the hotel, but remote interviews (web) or interviews at the Tokyo headquarters (Ikebukuro) are possible for those living far away