Hotel Front Desk Agent

About This Role

Greeting guests and managing their check-ins and check-outs is the core of this role, along with handling any requests or concerns they may have. This position suits a customer service-oriented individual who can be the first point of contact for guests and provide information about the hotel and its amenities.

Responsibilities

• Greet guests and check them in and out of the hotel
• Answer phone calls and respond to guest inquiries
• Handle guest requests and concerns in a timely and professional manner
• Provide information about the hotel and its amenities
• Assist with room reservations and changes
• Process payments and maintain accurate records
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
• Perform other duties as assigned by management

Requirements

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Proficient in Microsoft Office and hotel reservation software
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and organizational skills

Benefits

• Health and Dental Insurance
• Company paid Life Insurance
• Short Term and Long-Term Disability Insurance
• Vision
• Critical Illness
• Accidental insurance
• 401(k) and company match
• Paid vacation
• Paid holidays
• Paid sick days
• Free hotel rooms and hotel discounts