Hotel Front Desk Agent

About This Role

Delivering an exceptional experience to every guest is the core of the Hotel Front Desk Agent role. You will welcome guests, manage their information, and ensure they have an excellent stay at the hotel.

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel
• Provide keys and room numbers, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Field customer complaints when necessary
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Requirements

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Must have graduated high school, received a GED or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

Benefits

• Opportunity to work in a dynamic and positive environment
• Employee discounts on hotel stays
• Training and development opportunities

Important Details

• Schedule: Flexible hours, including weekends and holidays

Application Process

• Submit your application online
• Include your resume and a cover letter detailing your experience

About the Company

The hotel is dedicated to providing exceptional service and creating memorable experiences for guests. With a focus on hospitality, the team works together to ensure every guest feels welcome and valued.