About This Role
Greeting guests, managing check-ins and check-outs, and ensuring a smooth and welcoming experience for everyone are the core duties of a Front Desk Agent. This role suits a friendly and dependable individual ready to contribute to a positive guest experience and team environment.
Responsibilities
- Greet every guest with a warm smile and make them feel at home
- Check guests in and out quickly and accurately
- Answer phone calls, emails, and questions about the hotel and local area
- Handle reservations, room assignments, and special requests
- Resolve guest concerns with patience and a can-do attitude
- Process payments and manage the cash drawer accurately
- Maintain guest records using our property management system
- Keep the lobby, front desk, and common areas tidy and welcoming
- Complete shift handoff notes so the next team member is set up for success
- Assist with light cleaning duties in the lobby, breakfast area, restrooms, and other common spaces
- Help prepare rooms when needed, including changing linens, restocking supplies, and tidying up
- Stock amenities such as towels, toiletries, and coffee stations
- Do laundry tasks as needed and help maintain a spotless, inviting property
Requirements
- A positive, friendly personality and a genuine desire to help people
- Reliability: you show up on time and take pride in your work
- Basic computer skills and comfort learning new software
- Ability to stand, walk, and lift up to 25 lbs during shifts
- Willingness to pitch in wherever the team needs you
- Ability to work flexible hours, including some evenings, weekends, and holidays
- Must be at least 18 years old
Nice to have:
- Prior hotel, customer service, or retail experience
Benefits
- Fast-track growth: many supervisors and managers started at the front desk
- Flexible scheduling: full-time and part-time shifts available
- Supportive team culture
- Full paid training from day one
- Discounted hotel stays for you, your friends, and your family
- Stable, steady work
Important Details
- Employment type: full-time or part-time
About the Company
Kash Hotels is a growing hotel company that focuses on creating memorable experiences for guests through great service.