Hotel Front Desk Agent

About This Role

Connecting with guests and ensuring their stay is exceptional is the core of this hotel front desk agent role. You will manage guest information, distribute keys and room assignments, and answer inquiries to ensure an excellent experience. The role suits a candidate with strong communication skills, a good work ethic, and a commitment to guest satisfaction.

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Mitigate customer complaints as needed

Requirements

• Exhibits working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school diploma, GED, or equivalent
• Comfortable taking telephone calls and mitigating stressful situations

Nice to have:

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred