Hotel Front Desk Agent

About This Role

This role involves being the primary point of contact for guests, providing excellent service from check-in to check-out, and managing reservations. The Front Desk Agent identifies guest needs, offers relevant information about hotel services, and handles financial transactions. The position requires availability for morning, evening, weekend, and holiday shifts.

Responsibilities

• Greet guests and complete check-in/check-out procedures using the property management system, obtaining and storing pertinent information
• Handle cash, credit card information, and goods at the property
• Identify the needs of each guest and provide relevant information regarding hotel services and amenities to create an accommodating environment
• Respond to all guest requests in a timely manner
• Take reservations from incoming callers, providing excellent service and inputting all information into the hotel management system
• Update and cancel reservations in the system as requested by the guest

Requirements

• Customer service experience, in a hotel setting preferred
• High School diploma or equivalent is preferred
• Computer knowledge including intranet, property management system, WORD, and EXCEL is strongly preferred
• Valid driver's license and acceptable driving history subject to company approval

Nice to have:

• Marriott experience

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities

Important Details

• Schedule: Morning Shifts: 7 AM – 3 PM, Evening Shifts: 3 PM – 11 PM, Weekend and Holidays Availability needed

About the Company

Buffalo Lodging Associates is an award-winning hotel management company founded in 1996, based out of Canton, MA. It owns and manages 50 hotel properties, partnering with brands such as Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International. The company emphasizes true hospitality and operational excellence.