Hotel Front Desk Agent

Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team at the Lighthouse Hotel, a Trademark Hotel by Wyndham. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints with professionalism.
• Maintain accurate records of guest information and reservations using hotel management software.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Conduct night audits as required, ensuring all financial transactions are accurate.
• Utilize phone systems to manage incoming calls and relay messages effectively.
• Uphold hotel policies and procedures while maintaining a welcoming environment.

Experience

• Previous experience in front desk operations or guest services within the hospitality industry is preferred but not required.
• Familiarity with hotel management systems is advantageous.
• Strong phone etiquette and communication skills are essential for effective guest relations.
• A background in hospitality management or related fields is a plus.
• Ability to work flexible hours, including nights and weekends as needed.

Join our team as a Front Desk Agent where you can showcase your skills in guest relations while contributing to an exceptional hospitality experience!

Benefits:

• Dental insurance
• Health insurance
• Paid time off