Hotel Front Desk Agent

About This Role

Working in a high-energy environment, the Hotel Front Desk Agent welcomes guests, manages their account information, and ensures they have everything they need for an exceptional stay. This role is ideal for someone with a passion for service and a desire to put a smile on people's faces.

Responsibilities

• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring correct keys and room numbers are provided
• Ensure all hotel guest account information is accurate and up-to-date
• Handle customer complaints as necessary

Requirements

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Displays impeccable interpersonal, time management, organizational, and customer service skills
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations

Important Details

• Schedule: Must be available to work 7:00 AM–3:00 PM, Monday through Friday
• Schedule: Must have weekend availability
• Schedule: Must be available to work most holidays
• Schedule: Flexible availability is preferred based on business needs