Hotel Front Desk Agent

THIS IS A HILTON-AFFILIATED PROPERTY. CANDIDATES WITH EXPERIENCE ON PEP AND HILTON'S BRAND ARE ENCOURAGED TO APPLY. ALL APPLICANTS MUST BE AVAILABLE FOR WORK 5 DAYS/WEEK, MONDAY-SUNDAY. THE SCHEDULE MAY CHANGE FROM WEEK TO WEEK

After applying, you will be contacted for interviews shortly thereafter. We typically schedule interviews on 1 or 2 days of the week, and serious applicants are asked to arrive and meet with management for a short in-person interview.

Candidates with ability/flexibility to work a mix of AM or PM shifts are preferred.

AM shift is from 7am-3pm

PM shift is from 3pm-11am

Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. The Front Desk Agent will play a crucial role in enhancing the guest experience at our hotel or resort.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Answer phone calls promptly, addressing inquiries and providing information about hotel services.
• Handle guest requests and complaints with professionalism and courtesy.
• Maintain accurate records of guest information and reservations in the hotel management system.
• Assist with night audit duties as required, ensuring all financial transactions are processed accurately.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide local area information and recommendations to enhance guests' stay.
• Uphold hotel policies and procedures while maintaining a high standard of guest services.

Experience

• Previous experience in customer service or hospitality preferred.
• Familiarity with phone systems and hotel management software is advantageous.
• Knowledge of guest services principles and practices within the hotel or resort industry is beneficial.
• A background in hospitality management or related fields is desirable but not mandatory.

Join our team as a Front Desk Agent where your contributions will directly impact the guest experience, making every stay memorable!

Benefits:

• Employee discount
• Flexible schedule

Job Type: Full-time