Hotel Front Desk Agent

About This Role

Working at the front desk of a hotel, you will welcome guests, manage accounts, answer inquiries, and handle complaints to ensure an excellent experience for every guest. This role suits an enthusiastic, service-focused individual with excellent communication skills and a passion for putting guests first.

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel
• Provide keys and room numbers, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Manage room bookings in-person, online, and through incoming calls
• Answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Handle customer complaints as necessary
• Communicate with housekeeping to make sure guest rooms are ready

Requirements

• Previous experience or working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations

Nice to have:

• At least one year of hospitality industry experience as a hotel front desk agent or similar position

About the Company

Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding guest expectations. The company has earned a reputation as one of the premier hotel development and management firms in the region by combining high operational standards with a streamlined, scalable business model.