About This Role
This front desk agent position is responsible for welcoming guests and providing friendly, professional, and personalized service at the Golden Nugget Hotel & Casino. The role embodies the company's core values of Kindness, Engagement, Empathy, and Positivity.
Responsibilities
- Verify reservation information, register guests, and secure payment for hotel guests upon arrival
- Orient guests to the hotel, provide general information, and respond to guest inquiries as requested
- Maintain a cash bank, ensuring accurate processing of cashier transactions and daily deposits
- Post guest charges to established hotel accounts
- Perform cashiering functions, including cash and credit card settlements
- Process the sales and redemption of hotel gift certificates
- Process new card accounts, produce cards, and distribute brochures to registered hotel guests only
- Access the system player rating to input hotel reservations (does not modify player ratings or make comp decisions based on player rating)
- Explain the player rating system and card benefits to hotel guests
- Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures
- Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
- Perform any other duties as assigned
Requirements
- Previous work experience as a front desk agent, reservations, or hotel cashiering experience preferred
- Guest-oriented with excellent customer service skills
- Ability to stand for extended periods of time
- Effective written and verbal communication skills
- Must be able to speak English
- Professional appearance and demeanor
- Ability to work in a fast-paced environment
- Knowledge of the local area and attractions is a plus
- Minimum age requirement is 18
- Associate
- Basic math skills
- Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time
- Ability to sit for extended periods of time
- Ability to express or exchange ideas verbally and perceive sound by ear
- Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds
- Constantly walk up to distances of 500 ft. during shift
- Frequently stoop and reach
Benefits
