Hotel Front Desk Agent

About This Role

Welcoming guests and setting the tone for a smooth, memorable stay is the core of this role. You will manage arrivals, departures, reservations, and guest questions while coordinating with hotel teams to keep service moving. Clear, attentive support helps guests feel welcomed and enables colleagues to respond promptly to their needs.

Responsibilities

• Greet guests, complete check-in and check-out, confirm reservation details, and explain available services
• Handle bookings, changes, payments, and guest records using hospitality reservation systems and property management systems (PMS), such as OPERA
• Respond to requests and concerns with customer service problem-solving, clear client communication, and professional phone etiquette
• Coordinate with housekeeping and other teams to support guest services and resolve issues; follow hotel emergency procedures
• Complete assigned shift records and night audit tasks accurately

Requirements

• Strong customer service, guest relations, and phone communication skills; experience in a front desk or guest services role is helpful
• Familiarity with hospitality reservation systems or PMS is preferred; OPERA experience is an asset
• Hotel experience is preferred
• Resort experience, hospitality management, or hotel management knowledge is also valued
• Ability to communicate professionally with guests and colleagues; bilingual or multilingual skills are welcome
• Willingness to learn property procedures, maintain accurate records, and follow established safety and emergency guidance