Hotel Front Desk Agent

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

• Bookkeeping: keep accurate records of all hotel guest account information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications:

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Must have graduated high school, received a GED or equivalent
• Well-versed in taking telephone calls and handling stressful situations

About Company

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.

We offer:

• PTO
• Paid Birthday
• 401(k)
• Payday advance
• Health, Vision, and Dental
• Travel Program
• Bonus Program