Benefits:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(K) Match
- Paid Time Off
Job Summary
Assists guest check-ins, processes reservations, and coordinates guests’ services through various departments.
Qualifications
- Hilton Brand Experience with PEP experience is a PLUS
- 1 year hotel front desk experience preferred
- 1 year Customer Service experience required
- Strong Work Ethic
- Ability to be a team-player.
- Willingness to work 2 night audit and 3 day shifts is highly desirable in a candidate.
Essential Functions
- Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages.
- Coordinates the delivery of guest services by other hotel departments and outside businesses.
- Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system.
- Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
- Maximizes room revenue and occupancy levels through suggestive selling.
- Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register.
- Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories.
- Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests.
- Operates the applicable franchise terminal and performs designated training and maintenance tasks.
- Monitors in-house computer accuracy to ensure maximum occupancy.
- Examines the day's reservations for correct date, type of room reserved, and any special requests.
- Complies with the hotel's security and emergency procedures as well as operational policies and procedures.
- Complies with all corporate office and applicable franchise policies and procedures.
- Maintains order and cleanliness of the front desk area.
- Provides assistance to other employees to contribute to the smooth operation of the department and hotel.
- Complete all items on checklist prior to completing shift close out.
