Hotel Front Desk Agent

About This Role

This role involves being one of the first and last points of contact for guests, providing excellent service while managing the daily responsibilities of a busy hotel front desk. It suits someone friendly, professional, confident, and capable of independent problem-solving to create a positive guest experience.

Responsibilities

• Welcome guests in a friendly and professional manner
• Complete guest check-ins and check-outs accurately and efficiently
• Manage reservations, room assignments, extensions, and guest requests
• Answer incoming phone calls and assist with reservation inquiries
• Process cash and credit card payments accurately
• Provide information about hotel amenities and the surrounding area
• Respond to guest questions, concerns, and service requests
• Resolve basic guest issues professionally and know when to involve management
• Maintain accurate guest and reservation information
• Keep the front desk, lobby, and guest-facing areas clean and presentable
• Assist with laundry duties
• Assist with breakfast setup and service
• Communicate effectively with housekeeping, maintenance, and management
• Complete assigned shift duties before leaving

Requirements

• Previous hotel front desk, hospitality, or strong customer service experience
• Communicates clearly and professionally
• Comfortable interacting with different types of guests
• Can remain calm and professional when handling complaints
• Dependable and arrives to work on time
• Can multitask in a fast-paced environment
• Pays close attention to details
• Can work independently and make good decisions
• Comfortable answering phones and communicating in person
• Can learn hotel reservation and property management systems
• Works well with other departments and team members
• Takes initiative instead of waiting to be told what needs to be done
• 5 years of hotel experience (Required)
• 5 years of phone etiquette experience (Required)
• 5 years of front desk experience (Required)
• Ability to relocate to Clarksville, IN 47129 before starting work (Required)

Nice to have:

• Previous experience with hotel property management systems
• Bilingual
• Customer service experience (Preferred)
• Hotel/Hospitality experience (Preferred)

Benefits

• Employee discount
• Flexible schedule