About This Role
This night-shift post on the cardiac ward pairs patient care with mentoring new nurses.
Responsibilities
- Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
- Book guest hotel reservations
- Register guests to the hotel, verifying reservation, personal information and securing payment information
- Answer and route calls as appropriate; take guest messages with accuracy
- Assist in handling mail and other electronic communication
- Promote the Marriott brand loyalty program and provide recognition and benefits to all present members
- Provide guests with information regarding hotel facilities and local attractions
- Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner
- Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level
- Responsible for cash drawer contents and transactions during shift
- Maintain accurate records including cash flows, registration cards, reservation cards, and property walks
- Process all Market and retail transactions for the guests
- Maintain appropriate market inventory levels, restocking when necessary
- Handle confidential information, including guest records, with a high degree of integrity
- May assist with continental breakfast and laundry functions during downtime
- Assure overall cleanliness of the front office area, lobby, and surrounding areas
- Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention
- Maintain a professional image at all times through action, appearance, and dress
- Follow Company policies and procedures
- Other duties as assigned by supervisor or management
Requirements
- Knowledge of front desk operations and procedures, guest services and hotel services
- Proficiently speak, read, write, and comprehend the English language
- Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests
- Able to read and write to facilitate the communication process
- Able to work independently and desire to participate as part of a team
- Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred
- Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems
