Hotel Front Desk Agent

About This Role

Working at the front desk, the Hotel Front Desk Agent will assist in attending to and serving guests in their assigned section. This role involves providing excellent guest service during check-in and check-out, addressing inquiries, and ensuring guest needs are met.

Responsibilities

• Attend, serve, and assist guests with their inquiries and services needed during check-in and check-out
• Provide excellent guest and customer service to ensure needs and wants are attended
• Escort guests to their allocated rooms and show them the amenities
• Assist in carrying luggage to rooms or to the lobby areas for check-out
• Listen and resolve problems and inquiries from guests and customers

Requirements

• Relevant certificate/diploma in Hotel Operations Management or Hospitality and Tourism Management
• One (1) or two (2) years of relevant working experience in service industries such as hospitality, tourism, and retail
• Excellent communication skills
• Good interpersonal communication skills

Benefits

• Annual Wage Supplement
• Outpatient medical benefits
• Dental benefits
• Other benefits