Hotel - Front Desk Agent

Overview
Join our dynamic hospitality team as a Front Desk Agent, where you'll be the welcoming face and first point of contact for our guests. This energetic role offers an exciting opportunity to deliver exceptional guest experiences, manage reservations, and ensure smooth operations at the front desk. Your enthusiasm and professionalism will set the tone for memorable stays and positive guest relations, all while working in a dynamic hotel environment. Paid positions are available, emphasizing our commitment to valuing every team member’s contribution. Responsibilities include:

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
• Manage guest inquiries via multi-line phone systems with excellent phone etiquette and responsiveness.
• Handle reservations, cancellations, and modifications efficiently using hotel management software.
• Provide accurate information about hotel amenities, local attractions, and services to enhance guest satisfaction.
• Assist with guest requests such as room changes, special accommodations, or concierge services to ensure a seamless stay.
• Conduct night audit procedures when scheduled, balancing accounts and preparing reports to support hotel operations.
• Maintain guest relations by addressing concerns promptly and professionally, fostering positive reviews and repeat visits.

Requirements

• Proven experience in hospitality management or hotel management roles, with a strong background in customer service.
• Previous hotel experience, particularly at the front desk or in guest services roles.
• Knowledge of hospitality industry standards, including guest relations and resort operations.
• Familiarity with multi-line phone systems and excellent phone etiquette skills.
• Ability to handle night audit responsibilities with attention to detail and accuracy.
• Strong communication skills combined with a friendly demeanor to create welcoming guest interactions. Join us in creating exceptional experiences for every guest! We value energetic professionals who thrive in fast-paced environments and are passionate about hospitality excellence. Your dedication will help us build memorable stays while advancing your career in the vibrant world of hospitality.

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person