Role Summary:
- Assist guests efficiently, courteously, and professionally in all reception functions while maintaining high standards of service and hospitality.
Responsibilities:
- Proactively greet and assist guests, always providing the highest quality of service.
- Check guests in and out efficiently and in a friendly manner.
- Promptly and effectively respond to guest requests and concerns.
- Post guest charges, compute guest bill, and collect payment in accordance with established procedures.
- Handle guest mail and messages per established procedures.
- Understand and communicate various rewards programs, packages, and specials available to guests.
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
- Answer phones in accordance with standards of proper telephone etiquette.
- Block rooms and handle special requests.
- Monitor room availability.
- Assist in ensuring lobby and desk area remain clean and tidy.
- Have a thorough knowledge of emergency and security procedures.
- Open and close shift; make cash drops.
- Ensure all credit cards, cash, and change funds are balanced throughout each shift.
- Communicate with incoming staff and management by logging pertinent information in the pass-on log.
- Assist in other duties as required.
Desired Skills and Experience:
- Prior experience in a front desk position is a plus.
- Flexible availability is required, must be willing to work nights, weekends, and holidays.
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Work Location: In person