Hotel Front Desk Agent

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Field customer complaints when necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Communicate with housekeeping to make sure guest rooms are ready
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1+ year of hotel industry experience or related job preferred
• Working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• High school diploma, GED, or equivalent

About the company

Get more out of your stay at SpringHill Suites Minneapolis West St. Louis Park. Explore the local area with a visit to some of the best things to do in Minneapolis, such as the Theater District, Target Field, U.S. Bank Stadium, and The Shops at West End. We are also close to medical facilities like Methodist Hospital, Park Nicollet, and Abbott Northwestern.

Settle in at TownePlace Suites Minneapolis West/St. Louis Park. Explore the local area with a visit to some of the top attractions in Minneapolis like Target Field, U.S. Bank Stadium, and the Theater District. We're also close to medical facilities like Methodist Hospital, Park Nicollet, and Abbott Northwestern. Our free parking and convenient location near Mortenson Construction, General Mills, and Honeywell make our accommodations a great choice for your upcoming group stay.