Hotel Front Desk Agent

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Mitigate customer complaints as needed
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

• 1+ year of hotel industry experience or related job preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

About the company

We’re a hospitality company where trust is the foundation, tradition guides how we serve, and team is everything.

Our guests come first, and we build every experience around making them feel welcome, valued, and taken care of.

That starts with a great workplace, so we focus on clear values, consistent ways of working, and a culture where everyone feels they belong.

If you want to be part of a team that takes pride in what it does and supports each other every day, you’ll fit right in.