Hotel Front Desk Agent

About This Role

Greeting guests and providing exceptional service is the core of this front desk agent role, which also involves efficient check-ins and check-outs, handling inquiries, and managing reservations. The position suits a candidate with a passion for hospitality and strong customer service skills.

Responsibilities

• Greet guests and provide them with exceptional service
• Check guests in and out efficiently
• Handle guest inquiries and resolve any issues promptly
• Operate phone systems and assist with reservations
• Perform night audit duties as needed
• Maintain a clean and organized front desk area

Requirements

• Previous experience in guest services or hospitality is preferred
• Knowledge of front desk operations and procedures
• Strong communication and customer service skills
• Bilingual or multilingual abilities are a plus
• Familiarity with phone etiquette and handling customer inquiries
• 1 year of hotel experience (Preferred)

Benefits

• Employee discount
• Flexible schedule
• Paid time off