Hotel Front Desk Agent

About This Role

The Hotel Front Desk Agent is a key member of the hospitality team, responsible for providing exceptional guest services from check-in to check-out. This role suits an organized and self-motivated individual who is passionate about delivering legendary guest experiences.

Responsibilities

• Welcome guests cordially upon check-in
• Handle all arrivals, registrations, credit approvals, room assignments, and verifications of number of nights and rates
• Register and check-out guests
• Post hotel charges
• Run all necessary desk reports
• Audit computer at the end of shift
• Maintain accurate balance of cash throughout the day
• Count cash turnover to ensure proper amount is turned over from previous shift
• Count bank at the beginning and end of each shift
• Accept same day or future reservations when the reservations department is closed
• Maintain a good line of communication from shift to shift
• Provide a high level of customer service at all times
• Answer all inquiries politely and enthusiastically
• Follow up on all due-outs and report to supervisor/manager
• Handle all complaints/comments attentively and with understanding
• Actively participate in achieving a safe work environment
• Perform other related duties as instructed by supervisors

Requirements

• High school degree
• A minimum of 1 year experience
• Excellent communication skills
• Proficient computer skills
• Customer service and prioritizing skills
• Knowledge of the Sacramento Area and surrounding areas
• Ability to work a flexible schedule based on business needs

Physical requirements:

• Ability to stand for long periods of time (which may include an entire shift)

Nice to have:

• College degree