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AON Hospitality Group
About us
AON Hospitality Group is a local owner/operator. We are professional, agile, engaging and our goal is to deliver memorable experiences for our guests, embracing a culture that empowers wellness & growth of our Associates and Delivering on our owners Vision. Join our team at the Spark by Hilton!
Our work environment includes:
PURPOSE OF JOB
Provide daily front-of-house guest services including all functions of the department to ensure compliance with established Brand and AON Hospitality Group standards and guidelines. Coordinate guest services and operations of the front-of-house with all hotel departments. Ensure guest service standards are maintained.
ESSENTIAL FUNCTIONS:
o Handling of the front desk bank, paid-outs, and deposit preparation
o Review all in-house, reservations and cancellations to ensure they are executed correctly
o Review future bookings, groups, tours and events and plan accordingly
o o Key control of Vendor and guest key assignments
o Process any room damage claims and all follow-up
SCOPE
Provide exceptional guest experience to all guests, vendors and visitors. Work in an organized, safe, professional and positive work environment .
KNOWLEDGE AND SKILLS:
· Must have Valid Driver’s License
· A minimum of 2 years’ experience in Front Desk Hotel, or similar position
· Strong computer skills including Microsoft Office and web-based hotel software and applications
· Proficient in time management; the ability to organize and manage multiple priorities
· Ability to take initiative and effectively adapt to changes
· Excellent verbal and written communication skills
· Ability to work independently and without supervision
· Proven ability to achieve set goals and objectives
· Able to lift a minimum of 25 pounds and go up/down multiple sets of stairs
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
Experience:
Work Location: In person