This night-shift post on the cardiac ward pairs patient care with mentoring new nurses.
Responsibilities
Greet guests with a genuine and warm spirit of hospitality
Register (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Post transactions to guest and master accounts
Review guest account balance, ensuring that payment is secured
Reconcile discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Review arrivals and block special requests
Process required reports, including down time, high balance, etc.
Monitor and restock sundry shop, ensuring consumed items are paid for; Follow established procedure for removal of expired items
Handle guest requests and concerns in a courteous and efficient manner
Coordinate the delivery of guest services by other hotel departments and outside businesses
Process all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepare guest amenities, and ensure delivery in a timely manner
Handle in-house guest reservation requests such as extension, late check-out, and rebooking
Handle check-out procedures swiftly and accurately and assist guests on departure
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Store guest luggage
Present to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handle departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintain information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operate Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operate the franchise terminal and perform designated maintenance tasks
Maintain procedures for credit control and handling of financial transactions
Maintain guest safety & privacy by adhering to established procedures
Issue safety deposit boxes for guest use, following security protocol
Monitor key box, issuing keys to the appropriate staff members. Log all transactions
Complete brand specific log and follow brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Adhere to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinate emergency procedures including evacuations, immediately notifying management of such occurrences
Assist with the relocation of guests, when necessary
Assist other departments during slow periods
Model the behavior of a 'Baywood Ambassador' who maintains a professional image, including appearance, verbiage, and body language, at all times
Warmly greet both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
Actively listen to guests, responding appropriately to their questions and/or concerns. Seek guidance and/or assistance from others to ensure satisfaction
Foster teamwork by offering assistance to others, as needed
Continuously monitor the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Report discrepancies to the proper department
Contribute to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommend other Baywood properties to guests, when appropriate
Consistently demonstrate the 'It's My Pleasure' service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Requirements
High School diploma
TIPS, or similar approved, alcohol server training certification (as required)
Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience
Ability to multi-task
Ability to communicate effectively, both written and oral
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels' standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations
Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None
Inside: Protection from weather conditions but not temperature changes
Outside: Rarely
Nice to have:
Bilingual (Spanish & English) preferred, depending on geographic market
About the Company
Baywood Hotels ensures guest satisfaction by providing courteous and efficient service and adheres to specific Brand Standards as required.
