Hotel Front Desk Agent

Job Description:

The ideal candidate is organized, self-motivated, a strong team player, passionate about the hospitality industry, and can deliver legendary guest services.

Major responsibilities include:

• Welcome guests cordially upon check-in.
• Handle all arrivals, registrations, credit approvals, room assignments, and verifications of number of nights and rates.
• Register and check-out guests.
• Post hotel charges.
• Run all necessary desk reports.
• Audit computer at the end of shift.
• Maintain accurate balance of cash throughout the day.
• Count cash turnover to ensure proper amount is turned over from previous shift.
• Count bank at the beginning and end of each shift.
• Accept same day or future reservations when reservations department is closed.
• Maintain a good line of communication from shift to shift.
• Provide a high level of customer service at all times.
• Answer all inquiries politely and enthusiastically.
• Follow up on all due-outs and report to supervisor/manager.
• Handle all complaints/comments attentively and with understanding.
• Actively participate in achieving a safe work environment.
• Perform other related duties as instructed by supervisors.

Qualifications:

• High school degree; college degree a plus.
• A minimum of 1 year experience.
• Excellent communication skills.
• Proficient computer skills.
• Customer service and prioritizing skills.
• Knowledge of the Sacramento Area and surrounding areas.
• Ability to work a flexible schedule based on business needs.

Physical Requirements:

• Ability to stand for long periods of time (which may include an entire shift).