Hotel Front Desk Agent

Job Summary:

We are looking for a friendly, organized, and customer-focused Front Desk Agent to be the first point of contact for our guests. The ideal candidate will provide exceptional service, handle check-in/check-out procedures smoothly, and ensure a welcoming experience throughout each guest’s stay.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival and departure
• Check guests in and out efficiently, ensuring accurate entry of information
• Answer phone calls, respond to guest inquiries, and make reservations
• Manage room assignments and accommodate guest preferences when possible
• Handle guest complaints or issues promptly and courteously, escalating as needed
• Process payments, issue room keys, and maintain guest accounts
• Provide information about hotel services, local attractions, and travel directions
• Coordinate with housekeeping and maintenance to ensure room readiness
• Maintain a clean and organized front desk area
• Follow all hotel policies, procedures, and safety standards

Qualifications:

• High school diploma or equivalent required; hospitality experience preferred
• Previous experience in customer service or front desk roles a plus
• Proficient in Microsoft Office and basic computer systems; knowledge of PMS system, e.g., Opera or Cloudbeds is a plus
• Excellent communication and interpersonal skills
• Ability to multitask, stay organized, and remain calm under pressure
• Professional appearance and a positive attitude
• Flexible availability, including weekends, evenings, and holidays
• Bilingual or multilingual abilities are a plus

Benefits (optional):

• Competitive pay
• Employee discounts on hotel stays and services
• Opportunities for advancement and training